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Mortgage Servicing FAQ's

Payment Information

Where do I send my payment?
Please send your payment to the new address listed below. This address is also listed on your loan bill. If you sent your payment to the old address, it will automatically be forwarded.

Who do I make my check payable to?
South Shore Savings Bank.

What if I would like my payments to be automatically withdrawn?
If you would like to sign up for automatic payment, you may complete an "Automatic Payment Authorization" form. You can obtain a copy by calling us or visiting the website listed below.

What if I currently use Home Banking for my mortgage payments?
If you make your payment through bill payment- you will need to update the address and account number in your payee profile. If you make your payment as a transfer in Home Banking, you will no longer see your mortgage account and can either set up the payment in bill pay or use the Loan Administration sheet enclosed for initiating electronic payments. You may view your mortgage loan information, including history by clicking on the new mortgage account link at www.sssb.com.

Questions Regarding Late Charges

When is my payment considered late?
Your payment is due in our processing center on or before the due date. It is considered late the following day.

When are late charges assessed to my account?

Late charges are assessed per the terms of your mortgage note.

Escrow Information

Where do I send my tax and insurance bills?
If we escrow for your hazard insurance, please forward insurance bill you receive to South Shore Savings Bank at the address listed below. You may retain your tax bill for your own records, as we receive this information from a tax service.

Will my hazard insurance mortgagee clause and loss draft information on my policy change?
The Bank has notified your mortgage insurance company, but you should confirm that the new service change is reflected on your policy. The mortgagee clause should read as follows:
South Shore Savings Bank, its successor and/or assigns, c/o Central Loan Administration & Reporting, PO Box 202028, Florence SC 29502-2028.

Please include your loan number with the Mortgagee Clause change.

Visit us at: www.sssb.com, or call 888-266-4919

Important Contact Information
Please include your loan number on all correspondence. Please DO NOT send correspondence with payments.

Payments:
PO Box 986, Newark, NJ 07184

Insurance Bills:
PO Box 202028, Florence, SC 29502-2028

Collections:
PO Box 77407, Ewing, NJ 08628

All Other Correspondence:
PO Box 77404, Ewing, NJ 08628

Overnight/Express Mail*:
425 Phillips Blvd., Ewing, NJ 08618

E-mail Address:
customerservice@loanadministration.com

* Payments sent by Overnight/Express Mail - please address to Attn: Cash Management